tag:blogger.com,1999:blog-188990032024-03-06T22:24:06.116-08:00Wishnick WorldThe thoughts, ideas, rambling, and nonsense of Michael Scott WishnickAnonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.comBlogger192125tag:blogger.com,1999:blog-18899003.post-88471066533571059932018-08-17T13:56:00.001-07:002018-08-17T13:56:59.968-07:00test 8/17/18Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-61522500467472809202012-04-16T08:49:00.002-07:002012-04-16T08:50:17.354-07:00YoukIf Valentine is so unhappy with Youkilis trade him to the Phillies. We need a power hitter on the corner. The hitting is dismal. Send Worley and Polanco or Dom Brown in return. <a href="http://mlb.mlb.com/news/article.jsp?ymd=20120416&content_id=28823234&vkey=news_mlb&c_id=mlb" target="_blank">MLB News </a><br />
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<br /></div>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-5351178660081079462011-11-07T12:19:00.001-08:002011-11-07T12:19:26.510-08:00Check out Hoboken OneSource Tax Provision Technical Support Representative Job - NJ, 07030<p>I want you to take a look at: <a href="http://gotaf.socialtwist.com/redirect?l=2gpda">Hoboken OneSource Tax Provision Technical Support Representative Job - NJ, 07030</a> </p>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-28181308926635913302011-10-24T12:36:00.000-07:002011-10-24T12:41:35.076-07:00<p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt; line-height:normal">Because life does not stop</p> <p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt; line-height:normal">You have to love the ones that are around you.</p> <p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt; line-height:normal">There really is no other choice.</p><p class="MsoListParagraph" style="margin-bottom:0in;margin-bottom:.0001pt; line-height:normal">Even when the heart knows a vital component is missing.</p>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-30586751887799724762011-08-09T10:40:00.000-07:002011-08-09T10:44:50.719-07:00movieWhy is their a new movie about Money Ball by Billy Bean? Did the Oakland A's win any championships? None that I can recall. I guess I need to read the book. Any time you have Brad Pitt playing you in a movie you must have done something right. I rather see a movie about Fantasy baseball. Read the book Fantasy Land by Sam Walker. It is a must read for the Fantasy Fan! <a href="http://www.fantasylandthebook.com/">http://www.fantasylandthebook.com/</a><div>
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<br /></div>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-15270705168992508132011-06-04T09:11:00.000-07:002011-06-04T09:19:43.021-07:00ramble etc etc...I am rooting for the Cav's to win the title against the Evil Empire Miami Heat. Wait I meant the Mav's. Who really cares both fan base is rooting against Lebron and Company. I am not a huge basketball fan, but even I was impressed with Mav's big come back. <br /><br />So we have this garage sale today. About 10 families on the block participated. I am looking at the stuff being sold and thinking they have much better junk then I do. I am ashamed of the presentation that I have put together on my drive way. Then I started thinking do I have better junk still in the house to sell? Should I get better junk from somewhere and place it outside...<br /><br />If one more Ice Cream truck comes by the house I am going to shoot out tire. Every time they come by the kids go nuts. Life in the burbs... Go Figure.<br /><br />MikeAnonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-25137556159946478112011-04-27T12:28:00.001-07:002011-04-27T12:46:26.106-07:00Sports RamblingsAnother long delay in updating the blog. Oh well life happens. So here is my sports rant.<br /><br />Flyers please stick with one goalie. I don't care who you pick just stay with him. This has become a three headed monster and not helping anyone. I pick Brian Boucher.<br /><br />The Phillies are a good team. Yes they can't hit. Once Dominic Brown comes back and Ibanez will start to hit again. If you don't get production from the corner outfielders you will not score enough runs. Maybe they will pick up a Ludwick down the road?<br /><br />Doug Collins coach of the year. End of story.<br /><br />NFL Draft - I don't care. If the Eagles are not allowed to trade Kevin Kolb before or during the draft then I am not interested. And for the record I don't care who is right the players or the owners. But for the record players can you not pull up to the facilities to work out in brand new Bentley? Maybe borrow a friends beat up car for the time being? If you want my 135K 2002 Ford Taurus is available in a trade.<br /><br />Mike<br /><br />MikeAnonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-75178383411989040092011-03-16T20:50:00.001-07:002011-03-16T20:56:39.753-07:00Idol tonightI think American Idol has great talent this year. It is far better then the 2010 cast. I like the commentary from JLO. She seems to feel more comfortable as a judge and is starting to hit her stride. You know you are in trouble when she starts out with you look beautiful tonight. Paula would do the same thing. Then comes the criticism. Nothing to harsh and she has been correct so far. I am not sure about Steven Tyler's role besides comic relief. Doesn't seem to be adding much of anything. I get the feeling he doesn't want to be there. I think it's one year for him and done. Maybe I am wrong. I would love to see him do some vintage Arrow Smith songs. I hope he does before the season ends. The season is going to come down to Jacob, Casey, Pia, and Lauren. They seem to be the most popular.Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-87970627071908011442011-03-08T12:05:00.000-08:002011-03-08T12:22:38.682-08:00obvious statementC Sheen should get his own reality show. I am sure it is in the works already. Many people would be glued to the TV. Or just do what he did already and continue broadcasting live on U-Stream. Then sell AD space for top dollar. In a perfect world he would hit rock bottom and lose everything. What will happen is he will get resigned by another network and have a another show with a huge come back. Then appear on Oprah before her season ends and explain his actions.<br /><br />- MikeAnonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-70801387671281504462011-03-07T10:36:00.001-08:002011-03-07T10:36:19.087-08:00appsYou know when mobile technology is influencing my brain when every time I think of an idea my first thought is an app should be built for that. I should be able to purchase a lottery ticket through an app. Then send me the ticket in an email attachment. Maybe one is done already?Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-40082890780971173522011-03-06T18:16:00.000-08:002011-03-06T18:31:27.261-08:00Simple steps for Customer ServiceI wonder why other companies don't take a page out of the Zappos play book of giving Customer Service. It is amazing to me that so many so called cutting edge organizations are behind the times when it comes to Customer Service and Social Media. These items below should be mandatory for every Customer Support organization.<br /><br />1. Create a Support Twitter account. Update at the beginning of every shift with the person who is monitoring the account. For example Hi this Mike I look forward to speaking with you all today.<br /><br />2. Create a Facebook page with a like button. It is simple HTML that can be added to any existing page. When someone likes your page it goes viral. Then more people will like it. Use the discussion board on the FB page. Open it up to conversation. Get ideas from your customers and respond to them.<br /><br />3. Monitor Twitter, blogs, and the internet on what is being said about your company. If you can't invest in these tools then at minimum create a google alert or use Tweet Deck. If you can then invest in any numerous amount of tools that will crawl the internet and integrate into your CRM. Sales Force has a few open API's that will integrate.<br /><br />This is just a few ideas off the top of my cerebral. What more do you have?<br /><br />MichaelAnonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-44030484937537222182011-02-03T16:19:00.000-08:002011-02-03T16:27:53.920-08:00I am Phillies fan so I don't care. But for my Yankee friends upset Andy Pettitte retired don't worry. The Yanks will offer him money to return after the All Star game. They will will be 5 1/2 games out of first place and making a push. This will happen for the next two years before he hangs it up for good.Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-16895655434878641392011-01-25T10:44:00.000-08:002011-01-25T10:47:57.377-08:00SnowMore snow is coming. The white stuff! As kids it was great. As an adult I have had enough. I would like to go away. If I had the money it would be Atlantis. I can poker, they have a kids camp, and my wife will shop and relax. Maybe one day soon.<div><meta charset="utf-8"><span class="Apple-style-span" style="font-family: Arial, sans-serif; font-size: 15px; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; "><ul style="font-family: Arial, sans-serif; font-size: 11pt; "><p style="font-family: Arial, sans-serif; font-size: 11pt; "><b style="font-family: Arial, sans-serif; font-size: 11pt; ">All my life's a circle, sunrise and sundown
<br />Moon rolls through the night-time till the daybreak comes around
<br />All my life's a circle I can't tell you why
<br />Seasons spinning round again, the years keep rolling by</b></p><p style="font-family: Arial, sans-serif; font-size: 11pt; "><b style="font-family: Arial, sans-serif; font-size: 11pt; ">Seems like I've been here before, and I well remember when
<br />I've got a funny feeling that we'll all be together again
<br />No straight lines make up my life, all my roads are bends
<br />There's no clear-cut beginning and so far no dead ends</b></p><p style="font-family: Arial, sans-serif; font-size: 11pt; "><b style="font-family: Arial, sans-serif; font-size: 11pt; ">I've found you a thousand times, I know you've done the same
<br />Then we lose each other, it's like a children's game
<br />If I find you here again the thought comes through my mind
<br />Life is like a circle, let's go round one more time</b></p></ul></span></div>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-46693421484536451412010-07-04T10:30:00.000-07:002010-07-04T10:32:43.850-07:00Ray was singing if you like it you should put a finger on it. I didn't have the heart to correct it her. Besides her version is much better.Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com1tag:blogger.com,1999:blog-18899003.post-69226389646451057322010-07-04T10:20:00.000-07:002010-07-04T10:21:46.612-07:00Happy Birthday America! Arlo Guthrie - Good morning America how are you? Don't you know I'm your native son?Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-14905975085406056092010-06-30T07:00:00.001-07:002010-06-30T07:02:47.466-07:00mwishnick<div><p style=" margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><b><span style="font-size:100%;">MICHAEL WISHNICK</span></b></span></p><p style=" margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Cell: 732-963-7090</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> | </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">michael.wishnick@yahoo.com</span></span></p><p style="margin:0pt; text-align:justify"><span style="font-family:'Times New Roman';"><b><span style="font-size:78%;"> </span></b></span></p><p style="margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">O</span></b></span><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">bjective</span></b></span></p><p style="margin:0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">An </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">E</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">xecutive</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">L</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">evel</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Call</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Center</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Customer</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> Service or </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Technical</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> Support </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Position</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">. </span></span></p><p style="margin:0pt; text-align:justify"><span style="font-family:'Times New Roman';"><b><span style="font-size:78%;"> </span></b></span></p><p style="margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">Qualifications</span></b></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">A</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">g</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">lobal </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">o</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">perations </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">d</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">irector </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">with more than sixteen years</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> of</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> successful experience in </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ustomer </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ervice</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">echnical </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">p</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">re</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">-</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ales </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">onsulting</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">r</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">esearch </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">. </span></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Executive </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">m</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">anagement </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">experience </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">overseeing global teams and resources. </span></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Experience in outsourcing, home shoring</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> operational model</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, off shoring</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> and</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> deploying distributed </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">all </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">enter </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">and workforce.</span></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Ability to train, motivate, and supervise </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">global </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ustomer </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ervice </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">echnical </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">employees. </span></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Exceptional in-depth computer skills including hardware, software, and website development.</span></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Experience in </span></span><span style=" ;font-family:'Times New Roman';color:#333333;"><span style="font-size:85%;">entrepreneurial</span></span><span style=" ;font-family:Arial;color:#333333;"><span style="font-size:78%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">/startup environment</span></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Provide administration and configuration for ACD and IVR systems</span></span></p><p style="margin:0pt 0pt 0pt 36pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:85%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Customers first approach</span></span></p></div><br /><br /><div><h1 style="margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><b><span style="font-size:78%;"> </span></b></span></h1><h1 style="margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">Education</span></b></span></h1><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">R</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">OWAN</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">U</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">NIVERSITY</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> OF NEW JERSEY</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Glassboro</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">NJ</span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">B</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">achelor of </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">A</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">rts</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, Liberal Arts</span></span></p><h1 style="margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><b><span style="font-size:78%;"> </span></b></span></h1><h1 style="margin:0pt; text-align:center"><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">E</span></b></span><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">xperience</span></b></span></h1><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ASSOCIATED PRESS</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, New York, NY</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">2007 </span></span><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">–</span></b></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">6/25/10</span></span></p><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Deputy </span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Director,</span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;"> Global Customer</span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">/Technical</span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;"> Support</span></i></b></span></p><p style=" margin:0pt 12.25pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Responsible for creating a single global </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style=" font-weight:normal;font-family:'Times New Roman';"><span style="font-size:85%;">ustomer</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style=" font-weight:normal;font-family:'Times New Roman';"><span style="font-size:85%;">ervice</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">echnical </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport organization </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">that offers 24/7 follow the sun</span></span></p><p style=" margin:0pt 12.25pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">support for the Associated Press </span></span><span style=" font-weight:normal;font-family:'Times New Roman';"><span style="font-size:85%;">customer</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> base. Direct management of the Level 1 </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">pecialist </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">eam, Level II </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">p</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">latform</span></span></p><p style=" margin:0pt 12.25pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">pecialist, and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">e</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ntitlements </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">eam.</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;"> Resolve customer issues and escalations by engaging the appropriate technical, engineering or</span></span></p><p style=" margin:0pt 12.25pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">management resources. Build a </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">w</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">orld </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">lass </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ustomer </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport structure that emphasizes the values: </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">T</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">reat all customers with</span></span></p><p style=" margin:0pt 12.25pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">professionalism and courtesy. Take ownership of an issue from inception to resolution. Provide high quality product expertise.</span></span></p><p style="margin:0pt 0pt 0pt 10.8pt"><span style=" ;font-family:Symbol;color:#000000;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Responsible for </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">eam </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">m</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">anagement </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">taffing</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">. Fully staffed and trained the </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ustomer </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">eam </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">within seven months to launch a 24</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">/</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">7 </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ustomer </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">enter</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">.</span></span> </p><p style="margin:0pt 0pt 0pt 10.8pt"><span style=" ;font-family:Symbol;color:#000000;"><span style="font-size:78%;">·</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Create</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">d</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;"> and enforce</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">d a</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;"> metric for Service Level and Abandon Rate for customer contacts into </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">c</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">ustomer </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">s</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">upport</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">. Provide</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">d</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">weekly reports that demonstrate</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">d</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;"> a Service Level of ninety percent of calls answered within eighteen seconds or less, five percent or less </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">of </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">total calls abandon</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">ed</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;"> and all emails responded within fifteen minutes or less.</span></span></p><p style="margin:0pt 0pt 0pt 10.8pt"><span style=" ;font-family:Symbol;color:#000000;"><span style="font-size:78%;">·</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Responsible for implementing distributed work from home call center for severe weather conditions or disaster recovery.</span></span></p><p style="margin:0pt 0pt 0pt 10.8pt"><span style=" ;font-family:Symbol;color:#000000;"><span style="font-size:78%;">·</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Rolled out the Salesforce CRM and </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">B</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">ritish Telecom</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">CosmoCom </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Unified Contact Center Solution </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Call Routing/ACD/IVR. Played an active role in the training and </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">administration</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;"> of both Salesforce </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">CRM </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">and </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">BT CosmoCom Contact Center solution</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;"> for </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">c</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">ustomer </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">s</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">upport</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">. Created the CRM fields and product categories for implementation of Salesforce. Appointed administrator for roll out of </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">B</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">T Cosmo Com agent software. Designed and built the agent profiles for successful call routing between NY </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">c</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">ustomer </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">s</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">upport </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">and operations in Kansas City</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">,</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">i</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">ncluding </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">work flow design, resume profiles, and creation of telephone queues for seamless interaction with the customer. </span></span></p><p style="margin:0pt 0pt 0pt 10.8pt"><span style=" ;font-family:Symbol;color:#000000;"><span style="font-size:78%;">·</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Effectively led the development of a new team of four Level Two </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">support </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">representatives responsible for issue escalation, product and service rollout, training and specialized customer support.</span></span></p><p style="margin:0pt 0pt 0pt 10.8pt"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Created a key accounts program where AP enterprise customers receive</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">d</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> dedicated support from a Level Two Platform Specialist. This </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">include</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">d</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">monthly meetings with the customer and the account team to discuss support, product enhancements, product changes, and revenue retention.</span></span></p><p style="margin:0pt 0pt 0pt 10.8pt"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Implemented quality assurance program in </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ustomer </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">. Formalized a process for monitoring </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">c</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">ustomer </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">s</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">upport </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">agent’s calls providing structured feedback with the agent to review strengths and areas of improvement.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Led the initiative to transition suite of AP Broadcast Products, AP Graphics, AP Photographs & Images, AP Money & Markets, AP Editorial Resends and AP Online Video Network support to AP Customer Support.</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> Involved in the migration of AP Online Video Network customers from Microsoft Video Platform to the Comcast Video platform with minimal impact to performance issues or outages.</span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span></p><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">DOW JONES & COMPANY,</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Princeton</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">NJ</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">2000</span></span> <span style="font-family:'Times New Roman';"><b><span style="font-size:85%;">–</span></b></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> 2007</span></span></p><h2 style="margin:0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Director</span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">, </span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Global Technical Support and Customer Service</span></i></b></span></h2><p style=" margin:0pt 12.25pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Responsible for Global </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Call</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Center</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> Operations in the </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">U</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">S</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">U</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">K</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Australia</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">. Managed global teams providing first and second level product support to external and internal customers, including many on the Fortune 500 company lists, corporate partners, internal users, and global sales teams. Held primary responsibility for the </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Technical Delivery, Technical Support, Developer Support and Research Support Departments providing customer guidance, customer support, and advanced troubleshooting for the suite of Factiva products and solutions supported. Managed the Custom</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">er Service Team ensuring that customers were satisfied with the Dow Jones Online Products. Led the Technical Support team of Senior Support Specialists. Responsibilities included providing pre-sale trial product consulting, post-sales product delivery, technical support, technical expertise and education. Primary focus on advising customers implement the Factiva Products and Solutions in their company’s infrastructure. Managed network, infrastructure systems, CRM software, telephone switching, ACD, call tracking, call monitoring and reporting systems functions. Provided Customer Service Monthly Report to Executive Leadership Team. Reviewed </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Global Contact Volumes, Service L</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">evels, Abandon Rates, and Customer Satisfaction Surveys.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Created, directed and managed</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">the</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Global Technical Support Department, including staffing and training, optimizing customer satisfaction and insuring customer loyalty.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Oversaw first and second level Customer Service and Technical Support for Wall Street Journal Online, Barron’s Online, and Market Watch suite of products. </span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Responsible for mission critical production environment. Hosted and supported production servers for </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Dow Jones Customer solutions, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">internal applications and Intranet sites.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Developed a strategy for roll out of self-service support to Global Customers. Created a self-service customer service portal that contains FAQ’s, best practices, password resets, and white papers. </span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Built a support structure with emphasis of support based on revenue tier. (Gold, Silver, Bronze) Developed a strategy in responding to clients through telephone, email, and IM for </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">24/</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">7 </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">follow the sun support.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Transitioned Global Support Department towards </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">a ‘</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Work From Home</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">’</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> op</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">erational model. Ensured that all Service Level and Customer Satisfaction measures were met and exceeded during the transition period.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">Developed a policy to work closely with key customers and partners as voice of the customer. Aligned Corporate Strategies for new product enhancements and releases with key </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">c</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">ustomers and </span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">p</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">artners</span></span><span style=" ;font-family:'Times New Roman';color:#000000;"><span style="font-size:85%;">.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Assisted global customers with technical questions and issues across multiple product lines including problems with connectivity, performance, Internet Browsers and Operating Systems.</span></span></p><p style=" margin:0pt 12.25pt 0pt 10.8pt; text-align:justify"><span style="font-family:Symbol;"><span style="font-size:78%;">·</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Buil</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">t</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">a Developer Support Department that consulted with developers offering best practices with regards to design, development and integration of XML in a suite of API products and solutions</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">.</span></span></p><h2 style="margin:0pt"><span style=" font-weight:normal;font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span></h2><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">DOW JONES & COMPANY,</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Princeton</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">NJ</span></span><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;"> </span></b></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">199</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">9</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> – </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">2000</span></span></p><h2 style="margin:0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Manager</span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">, Customer Service,</span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;"> Technical Training Division</span></i></b></span> </h2><p style=" margin:0pt 12.25pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Managed and coordinated the staff and scheduling of Dow Jones Training Department. Held overall responsibility for staff </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">selection and </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">development plans, training schemes and all administrative duties for technical and infrastructure support. Oversaw the provision of courses for customer and/or employee training in the operation of company products. Planned course design and issued support documentation</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> to e</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">nsure </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">that </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">training programs met company and customer objectives. Maintained communication with customers to ensure effectiveness of training. </span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span></p><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">SCHENKER INTERNATIONAL,</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">Jersey City</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">NJ</span></span><span style="font-family:'Times New Roman';"><b><span style="font-size:85%;"> </span></b></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">1998 – 1999</span></span></p><h2 style="margin:0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">System Support Specialist</span></i></b></span> </h2><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Provided systems and desktop software end user support for various Microsoft Windows Network environments. Designed, configured and implemented Windows NT 4.0 network. Configured WINS, DNS, and DHCP services. Implemented and supported remote users</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">’</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> access to corporate network using Microsoft Remote Access Services. Configured and maintained Microsoft Exchange Mail and HP Open Mail with Microsoft Outlook Mail client software as a corporate standard mail application. As a member of the Systems Support Team, designed and implemented Windows NT networks in branch offices across the country. </span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span></p><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">COMPUTER ASSOCIATES INC, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Princeton</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">NJ</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">1998</span></span></p><h2 style="margin:0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Technical Support Consultant</span></i></b></span><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">, Professional Services Department</span></i></b></span></h2><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Conducted on-site presentations and demos of CA Unicenter, TNG Enterprise Network Management Software, including </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">i</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">mplementation of the Network Management software, encompassing system security issues, workload management, backup strategy and integration with other applications and technologies. Provided supervision and support of the Technical and Project Management Team, created a written project plan to ensure progress was made on schedule, and conducted formal reviews</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">.</span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span></p><p style=" margin:0pt 9pt 0pt 0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">PROPHET 21, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Yardley</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">PA</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> 1995 – 1998</span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Customer Service/Technical Support Representative</span></i></b></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Conducted on-site group customer training, as well as one on one troubleshooting. Provided Customer Service on a variety of open software systems for a global client base. Supported IBM RS/6000 and IBM Personal Computers for AIX, DOS, and Microsoft Windows operating systems. Published works include tutorial tips and on-line help screens for new software releases</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">.</span></span> </p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span></p><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">NATIONAL BUSINESS SERVICES, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Langhorne</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">PA</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">1994 – 1995</span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Customer Service/Technical Support Representative</span></i></b></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Provided support and software training to global </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">a </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">customer base. Worked in call center answering incoming calls regarding software and hardware problems in regards to software application. Developed documentation for software manuals and on-line help screens, articles, newsletters. Responsibilities included repairing, configuring, and supporting hardware and software for the client. </span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span></p><p style="margin:0pt 9pt 0pt 0pt"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">EAST COAST STARTER DRIVE INC, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Pompano Beach</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">, </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">FL</span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;"> </span></span><span style="font-family:'Times New Roman';"><span style="font-size:85%;">1993 – 1994</span></span></p><p style="margin:0pt"><span style="font-family:'Times New Roman';"><b><i><span style="font-size:85%;">Customer Service Representative</span></i></b></span></p><p style="margin:0pt; text-align:justify"><span style="font-family:'Times New Roman';"><span style="font-size:85%;">Responsible</span></span> <span style="font-family:'Times New Roman';"><span style="font-size:85%;">for upgrading, testing, troubleshooting, and support of software and hardware for PCs and communication systems. Resolved operational and technical problems. Supervised DOS and Windows operating System in Marketing Department. Supported all software applications, as well as assisted in Desktop Publishing Operations.</span></span></p></div>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-51447788659954405852009-09-13T09:32:00.001-07:002009-09-13T09:32:29.335-07:00For one year can the NFL make an exception on the black out rule? Their is almost 30% unemployment in Detroit and they expect the Lions to sell out? It is sad that some games in small markets won't be televised locally. Bring a little joy NFL to those who are unemployed and can't watch the game today!Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com1tag:blogger.com,1999:blog-18899003.post-15622793014161782962009-09-13T07:51:00.001-07:002009-09-13T07:51:04.810-07:00I love this story about Gina. Pass it along. <a href="http://ping.fm/ECEm8">http://ping.fm/ECEm8</a>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-64805564202724638772009-09-10T09:32:00.001-07:002009-09-10T09:32:12.566-07:00A great directory to find Twitter users (<a href="http://ping.fm/qc40m">http://ping.fm/qc40m</a>)Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-81363871972288532862009-09-09T11:01:00.001-07:002009-09-09T11:01:19.330-07:00socialmedian: Top 5 Web Trends of 2009: The Real-Time Web (<a href="http://ping.fm/aRirO">http://ping.fm/aRirO</a>)Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-8403012553593525822009-09-09T08:14:00.001-07:002009-09-09T08:14:31.550-07:00I wish I had the money to play the Borgata open that starts today. It would be a great experience!Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-35125120998355698402009-06-08T06:17:00.000-07:002009-06-08T06:20:54.031-07:00very proudJessie decided to have a lemonade stand this coming weekend. The block is having a garage sales. She did some research and learned about Alex's Lemonade stand. The money will be sent for a great cause. Sometimes your kids can surprise you! Below is the link. http://www.alexslemonade.org/stands/lemonade_daysAnonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-78968893529397954242009-05-28T18:27:00.001-07:002009-05-28T18:27:30.119-07:00Josh on the Jumperoo<div xmlns='http://www.w3.org/1999/xhtml'><p><object height='350' width='425'><param value='http://youtube.com/v/znRp2oObWIc' name='movie'/><embed height='350' width='425' type='application/x-shockwave-flash' src='http://youtube.com/v/znRp2oObWIc'/></object></p><p>Josh after a long day.</p></div>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-6506750176613644632009-05-27T07:00:00.000-07:002009-05-27T07:03:19.737-07:00home todayI am home today with the kids. My sister in law is having surgery and my wife is at the hospital with her. The morning was not to bad. Although if I hear one more time from the girls that Mom doesn't do it this way I will be forced to let them know that Dad is in charge! :) Rachel was singing this morning if you like it put a finger on it. Well she has the lyrics almost right.Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0tag:blogger.com,1999:blog-18899003.post-13056381446990629032009-05-26T10:36:00.001-07:002009-05-26T10:36:11.594-07:00Dancing at Sophia's party<div xmlns='http://www.w3.org/1999/xhtml'><p><object height='350' width='425'><param value='http://youtube.com/v/SeHZNrtc00Y' name='movie'/><embed height='350' width='425' type='application/x-shockwave-flash' src='http://youtube.com/v/SeHZNrtc00Y'/></object></p></div>Anonymoushttp://www.blogger.com/profile/07828948350849259121noreply@blogger.com0