Wishnick World

Check out Hoboken OneSource Tax Provision Technical Support Representative Job - NJ, 07030

2011-11-07T12:19:00.001-08:00

I want you to take a look at: Hoboken OneSource Tax Provision Technical Support Representative Job - NJ, 07030

2011-10-24T12:36:00.000-07:00

Because life does not stop

You have to love the ones that are around you.

There really is no other choice.

Even when the heart knows a vital component is missing.

movie

2011-08-09T10:40:00.000-07:00

Why is their a new movie about Money Ball by Billy Bean? Did the Oakland A's win any championships? None that I can recall. I guess I need to read the book. Any time you have Brad Pitt playing you in a movie you must have done something right. I rather see a movie about Fantasy baseball. Read the book Fantasy Land by Sam Walker. It is a must read for the Fantasy Fan! http://www.fantasylandthebook.com/

ramble etc etc...

2011-06-04T09:11:00.000-07:00

I am rooting for the Cav's to win the title against the Evil Empire Miami Heat. Wait I meant the Mav's. Who really cares both fan base is rooting against Lebron and Company. I am not a huge basketball fan, but even I was impressed with Mav's big come back.

So we have this garage sale today. About 10 families on the block participated. I am looking at the stuff being sold and thinking they have much better junk then I do. I am ashamed of the presentation that I have put together on my drive way. Then I started thinking do I have better junk still in the house to sell? Should I get better junk from somewhere and place it outside...

If one more Ice Cream truck comes by the house I am going to shoot out tire. Every time they come by the kids go nuts. Life in the burbs... Go Figure.

Mike

Sports Ramblings

2011-04-27T12:28:00.001-07:00

Another long delay in updating the blog. Oh well life happens. So here is my sports rant.

Flyers please stick with one goalie. I don't care who you pick just stay with him. This has become a three headed monster and not helping anyone. I pick Brian Boucher.

The Phillies are a good team. Yes they can't hit. Once Dominic Brown comes back and Ibanez will start to hit again. If you don't get production from the corner outfielders you will not score enough runs. Maybe they will pick up a Ludwick down the road?

Doug Collins coach of the year. End of story.

NFL Draft - I don't care. If the Eagles are not allowed to trade Kevin Kolb before or during the draft then I am not interested. And for the record I don't care who is right the players or the owners. But for the record players can you not pull up to the facilities to work out in brand new Bentley? Maybe borrow a friends beat up car for the time being? If you want my 135K 2002 Ford Taurus is available in a trade.

Mike

Mike

Idol tonight

2011-03-16T20:50:00.001-07:00

I think American Idol has great talent this year. It is far better then the 2010 cast. I like the commentary from JLO. She seems to feel more comfortable as a judge and is starting to hit her stride. You know you are in trouble when she starts out with you look beautiful tonight. Paula would do the same thing. Then comes the criticism. Nothing to harsh and she has been correct so far. I am not sure about Steven Tyler's role besides comic relief. Doesn't seem to be adding much of anything. I get the feeling he doesn't want to be there. I think it's one year for him and done. Maybe I am wrong. I would love to see him do some vintage Arrow Smith songs. I hope he does before the season ends. The season is going to come down to Jacob, Casey, Pia, and Lauren. They seem to be the most popular.

obvious statement

2011-03-08T12:05:00.000-08:00

C Sheen should get his own reality show. I am sure it is in the works already. Many people would be glued to the TV. Or just do what he did already and continue broadcasting live on U-Stream. Then sell AD space for top dollar. In a perfect world he would hit rock bottom and lose everything. What will happen is he will get resigned by another network and have a another show with a huge come back. Then appear on Oprah before her season ends and explain his actions.

- Mike

apps

2011-03-07T10:36:00.001-08:00

You know when mobile technology is influencing my brain when every time I think of an idea my first thought is an app should be built for that. I should be able to purchase a lottery ticket through an app. Then send me the ticket in an email attachment. Maybe one is done already?

Simple steps for Customer Service

2011-03-06T18:16:00.000-08:00

I wonder why other companies don't take a page out of the Zappos play book of giving Customer Service. It is amazing to me that so many so called cutting edge organizations are behind the times when it comes to Customer Service and Social Media. These items below should be mandatory for every Customer Support organization.

1. Create a Support Twitter account. Update at the beginning of every shift with the person who is monitoring the account. For example Hi this Mike I look forward to speaking with you all today.

2. Create a Facebook page with a like button. It is simple HTML that can be added to any existing page. When someone likes your page it goes viral. Then more people will like it. Use the discussion board on the FB page. Open it up to conversation. Get ideas from your customers and respond to them.

3. Monitor Twitter, blogs, and the internet on what is being said about your company. If you can't invest in these tools then at minimum create a google alert or use Tweet Deck. If you can then invest in any numerous amount of tools that will crawl the internet and integrate into your CRM. Sales Force has a few open API's that will integrate.

This is just a few ideas off the top of my cerebral. What more do you have?

Michael

2011-02-03T16:19:00.000-08:00

I am Phillies fan so I don't care. But for my Yankee friends upset Andy Pettitte retired don't worry. The Yanks will offer him money to return after the All Star game. They will will be 5 1/2 games out of first place and making a push. This will happen for the next two years before he hangs it up for good.

Snow

2011-01-25T10:44:00.000-08:00

More snow is coming. The white stuff! As kids it was great. As an adult I have had enough. I would like to go away. If I had the money it would be Atlantis. I can poker, they have a kids camp, and my wife will shop and relax. Maybe one day soon.

All my life's a circle, sunrise and sundown
Moon rolls through the night-time till the daybreak comes around
All my life's a circle I can't tell you why
Seasons spinning round again, the years keep rolling by

Seems like I've been here before, and I well remember when
I've got a funny feeling that we'll all be together again
No straight lines make up my life, all my roads are bends
There's no clear-cut beginning and so far no dead ends

I've found you a thousand times, I know you've done the same
Then we lose each other, it's like a children's game
If I find you here again the thought comes through my mind
Life is like a circle, let's go round one more time

2010-07-04T10:30:00.000-07:00

Ray was singing if you like it you should put a finger on it. I didn't have the heart to correct it her. Besides her version is much better.

2010-07-04T10:20:00.000-07:00

Happy Birthday America! Arlo Guthrie - Good morning America how are you? Don't you know I'm your native son?

mwishnick

2010-06-30T07:00:00.001-07:00

MICHAEL WISHNICK

Cell: 732-963-7090 | michael.wishnick@yahoo.com

Objective

An Executive Level Call Center, Customer Service or Technical Support Position.

Qualifications

· A global operations and support director with more than sixteen years of successful experience in customer service, technical support, pre-sales consulting, and research support.

· Executive management experience overseeing global teams and resources.

· Experience in outsourcing, home shoring operational model, off shoring and deploying distributed call center and workforce.

· Ability to train, motivate, and supervise global customer service and technical support employees.

· Exceptional in-depth computer skills including hardware, software, and website development.

· Experience in entrepreneurial /startup environment

· Provide administration and configuration for ACD and IVR systems

· Customers first approach

Education

ROWAN UNIVERSITY OF NEW JERSEY, Glassboro, NJ

Bachelor of Arts, Liberal Arts

Experience

ASSOCIATED PRESS, New York, NY 2007 – 6/25/10

Deputy Director, Global Customer/Technical Support

Responsible for creating a single global customer service and technical support organization that offers 24/7 follow the sun

support for the Associated Press customer base. Direct management of the Level 1 support specialist team, Level II platform

specialist, and entitlements team. Resolve customer issues and escalations by engaging the appropriate technical, engineering or

management resources. Build a world class customer support structure that emphasizes the values: Treat all customers with

professionalism and courtesy. Take ownership of an issue from inception to resolution. Provide high quality product expertise.

· Responsible for team management and staffing. Fully staffed and trained the customer support team within seven months to launch a 24/7 customer support center.

· Created and enforced a metric for Service Level and Abandon Rate for customer contacts into customer support. Provided weekly reports that demonstrated a Service Level of ninety percent of calls answered within eighteen seconds or less, five percent or less of total calls abandoned and all emails responded within fifteen minutes or less.

· Responsible for implementing distributed work from home call center for severe weather conditions or disaster recovery.

· Rolled out the Salesforce CRM and British Telecom CosmoCom Unified Contact Center Solution Call Routing/ACD/IVR. Played an active role in the training and administration of both Salesforce CRM and BT CosmoCom Contact Center solution for customer support. Created the CRM fields and product categories for implementation of Salesforce. Appointed administrator for roll out of BT Cosmo Com agent software. Designed and built the agent profiles for successful call routing between NY customer support and operations in Kansas City, including work flow design, resume profiles, and creation of telephone queues for seamless interaction with the customer.

· Effectively led the development of a new team of four Level Two support representatives responsible for issue escalation, product and service rollout, training and specialized customer support.

· Created a key accounts program where AP enterprise customers received dedicated support from a Level Two Platform Specialist. This included monthly meetings with the customer and the account team to discuss support, product enhancements, product changes, and revenue retention.

· Implemented quality assurance program in customer support. Formalized a process for monitoring customer support agent’s calls providing structured feedback with the agent to review strengths and areas of improvement.

· Led the initiative to transition suite of AP Broadcast Products, AP Graphics, AP Photographs & Images, AP Money & Markets, AP Editorial Resends and AP Online Video Network support to AP Customer Support. Involved in the migration of AP Online Video Network customers from Microsoft Video Platform to the Comcast Video platform with minimal impact to performance issues or outages.

DOW JONES & COMPANY, Princeton, NJ 2000 – 2007

Director, Global Technical Support and Customer Service

Responsible for Global Call Center Operations in the US, UK, and Australia. Managed global teams providing first and second level product support to external and internal customers, including many on the Fortune 500 company lists, corporate partners, internal users, and global sales teams. Held primary responsibility for the Technical Delivery, Technical Support, Developer Support and Research Support Departments providing customer guidance, customer support, and advanced troubleshooting for the suite of Factiva products and solutions supported. Managed the Customer Service Team ensuring that customers were satisfied with the Dow Jones Online Products. Led the Technical Support team of Senior Support Specialists. Responsibilities included providing pre-sale trial product consulting, post-sales product delivery, technical support, technical expertise and education. Primary focus on advising customers implement the Factiva Products and Solutions in their company’s infrastructure. Managed network, infrastructure systems, CRM software, telephone switching, ACD, call tracking, call monitoring and reporting systems functions. Provided Customer Service Monthly Report to Executive Leadership Team. Reviewed Global Contact Volumes, Service Levels, Abandon Rates, and Customer Satisfaction Surveys.

· Created, directed and managed the Global Technical Support Department, including staffing and training, optimizing customer satisfaction and insuring customer loyalty.

· Oversaw first and second level Customer Service and Technical Support for Wall Street Journal Online, Barron’s Online, and Market Watch suite of products.

· Responsible for mission critical production environment. Hosted and supported production servers for Dow Jones Customer solutions, internal applications and Intranet sites.

· Developed a strategy for roll out of self-service support to Global Customers. Created a self-service customer service portal that contains FAQ’s, best practices, password resets, and white papers.

· Built a support structure with emphasis of support based on revenue tier. (Gold, Silver, Bronze) Developed a strategy in responding to clients through telephone, email, and IM for 24/7 follow the sun support.

· Transitioned Global Support Department towards a ‘Work From Home’ operational model. Ensured that all Service Level and Customer Satisfaction measures were met and exceeded during the transition period.

· Developed a policy to work closely with key customers and partners as voice of the customer. Aligned Corporate Strategies for new product enhancements and releases with key customers and partners.

· Assisted global customers with technical questions and issues across multiple product lines including problems with connectivity, performance, Internet Browsers and Operating Systems.

· Built a Developer Support Department that consulted with developers offering best practices with regards to design, development and integration of XML in a suite of API products and solutions.

DOW JONES & COMPANY, Princeton, NJ 1999 – 2000

Manager, Customer Service, *Technical Training Division***

Managed and coordinated the staff and scheduling of Dow Jones Training Department. Held overall responsibility for staff selection and development plans, training schemes and all administrative duties for technical and infrastructure support. Oversaw the provision of courses for customer and/or employee training in the operation of company products. Planned course design and issued support documentation to ensure that training programs met company and customer objectives. Maintained communication with customers to ensure effectiveness of training.

SCHENKER INTERNATIONAL, Jersey City, NJ 1998 – 1999

System Support Specialist

Provided systems and desktop software end user support for various Microsoft Windows Network environments. Designed, configured and implemented Windows NT 4.0 network. Configured WINS, DNS, and DHCP services. Implemented and supported remote users’ access to corporate network using Microsoft Remote Access Services. Configured and maintained Microsoft Exchange Mail and HP Open Mail with Microsoft Outlook Mail client software as a corporate standard mail application. As a member of the Systems Support Team, designed and implemented Windows NT networks in branch offices across the country.

COMPUTER ASSOCIATES INC, Princeton, NJ 1998

*Technical Support Consultant, Professional Services Department***

Conducted on-site presentations and demos of CA Unicenter, TNG Enterprise Network Management Software, including implementation of the Network Management software, encompassing system security issues, workload management, backup strategy and integration with other applications and technologies. Provided supervision and support of the Technical and Project Management Team, created a written project plan to ensure progress was made on schedule, and conducted formal reviews.

PROPHET 21, Yardley, PA 1995 – 1998

Customer Service/Technical Support Representative

Conducted on-site group customer training, as well as one on one troubleshooting. Provided Customer Service on a variety of open software systems for a global client base. Supported IBM RS/6000 and IBM Personal Computers for AIX, DOS, and Microsoft Windows operating systems. Published works include tutorial tips and on-line help screens for new software releases.

NATIONAL BUSINESS SERVICES, Langhorne, PA 1994 – 1995

Customer Service/Technical Support Representative

Provided support and software training to global a customer base. Worked in call center answering incoming calls regarding software and hardware problems in regards to software application. Developed documentation for software manuals and on-line help screens, articles, newsletters. Responsibilities included repairing, configuring, and supporting hardware and software for the client.

EAST COAST STARTER DRIVE INC, Pompano Beach, FL 1993 – 1994

Customer Service Representative

Responsible for upgrading, testing, troubleshooting, and support of software and hardware for PCs and communication systems. Resolved operational and technical problems. Supervised DOS and Windows operating System in Marketing Department. Supported all software applications, as well as assisted in Desktop Publishing Operations.

2009-09-13T09:32:00.001-07:00

For one year can the NFL make an exception on the black out rule? Their is almost 30% unemployment in Detroit and they expect the Lions to sell out? It is sad that some games in small markets won't be televised locally. Bring a little joy NFL to those who are unemployed and can't watch the game today!

2009-09-13T07:51:00.001-07:00

I love this story about Gina. Pass it along. http://ping.fm/ECEm8

2009-09-10T09:32:00.001-07:00

A great directory to find Twitter users (http://ping.fm/qc40m)

2009-09-09T11:01:00.001-07:00

socialmedian: Top 5 Web Trends of 2009: The Real-Time Web (http://ping.fm/aRirO)

2009-09-09T08:14:00.001-07:00

I wish I had the money to play the Borgata open that starts today. It would be a great experience!

very proud

2009-06-08T06:17:00.000-07:00

Jessie decided to have a lemonade stand this coming weekend. The block is having a garage sales. She did some research and learned about Alex's Lemonade stand. The money will be sent for a great cause. Sometimes your kids can surprise you! Below is the link. http://www.alexslemonade.org/stands/lemonade_days

Josh on the Jumperoo

2009-05-28T18:27:00.001-07:00

Josh after a long day.

home today

2009-05-27T07:00:00.000-07:00

I am home today with the kids. My sister in law is having surgery and my wife is at the hospital with her. The morning was not to bad. Although if I hear one more time from the girls that Mom doesn't do it this way I will be forced to let them know that Dad is in charge! :) Rachel was singing this morning if you like it put a finger on it. Well she has the lyrics almost right.

Dancing at Sophia's party

2009-05-26T10:36:00.001-07:00

what movie?

2009-05-26T06:45:00.000-07:00

I was thinking about my favorite movies this morning on the bus ride to work. Can you name the movie from the riddle below?

Three tomatoes are walking down the street -- a poppa tomato, a momma tomato, and a little baby tomato. Baby tomato starts lagging behind. Poppa tomato gets angry, goes over to the baby tomato, and squishes him... and says, 'Ketchup.'

nice weekend

2009-05-25T16:02:00.000-07:00

the weekend comes close to an end. i had a great time with some cousins in LI. now back in NJ and time to bath the kiddies. i must say it is good to get a way some times. it makes you realize that their are more important things in life besides, news, sports, web etc... i am sure all that will be forgotten tomorrow. i hope everyone is safe.

Michael

Adam Lambert And KISS Duet American Idol Finale HQ

2009-05-22T23:13:00.001-07:00

Adam was so much better!

2009-05-22T08:09:00.001-07:00

I am hoping for the Phils to take 2 out of 3 from the Yanks this weekend. Sunday is Hamels v Sabathia.

x5315's Guide to Twitterfall

2009-05-20T12:28:00.001-07:00

Had a bad day

2009-05-20T12:22:00.001-07:00

When I need to cheer up I play this video!

2009-05-07T11:34:00.001-07:00

This is a test from Treo.

Sent from my GoodLink Wireless Handheld (www.good.com)

The information contained in this communication is intended for the use
of the designated recipients named above. If the reader of this
communication is not the intended recipient, you are hereby notified
that you have received this communication in error, and that any review,
dissemination, distribution or copying of this communication is strictly
prohibited. If you have received this communication in error, please
notify The Associated Press immediately by telephone at +1-212-621-1898
and delete this e-mail. Thank you.
[IP_US_DISC]
msk dccc60c6d2c3a6438f0cf467d9a4938

2009 Wishnick Home Run Derby

2009-03-31T20:16:00.000-07:00

You are cordially invited to the inaugural 2009 Wishnick Home Run Derby. The information to participate is below. It is very straight forward. Below are the highlights. If you know anyone who would like to join please forward to friends and family.

The fee to join is a one time fee of $20.00
Your picks need to be sent back to me by April 5th 2009.
I will send out standings to everyone who participates once a month
The payout will be 80% for 1st place and 20% for second
Home Run Derby is a contest in which players pick MLB players from groups. There are 4 groups to choose from. Player selects 2 players from group A, 2 from group B, 4 from group C, and 4 from group D.
The object of the game is to pick 12 current MLB players and have your team total the most home runs at the end of the regular season.
If you have any questions let me know.
2009 Homerun Pool Player List

Homerun Pool

Is a contest in which players pick MLB players from pools. There are 4 pools A, B, C & D. Player select 2 players from

Pool A, 2 from Pool B, 4 from Pool C and 4 from Pool D.

Object of the Game/Rules

1.

The object of the game is to pick 12 current MLB players and have your team total the most Home Runs at the end of the regular season

2.

The player pools are broken down from the final 2008 Home Run totals and are listed after each player’s name and their current team.

From the groups below select players that you want on your roster.

3.

Follow the directions and select 2 players from group A, 2 players from group B, 4 players from group C, 4 players from group D

4.

You must select 12 different players.

5.

THERE ARE NO TRADES OR SUBSTITUTIONS. Once you select a player for your roster they are yours for the entire 2009 season.

There are no exceptions regardless of injury or performance.

POOL A – Select 2 Players

Ryan Howard, PHI Adam Dunn, ARI Carlos Delgado, NYM Manny Ramirez, FA Albert Pujols, STL

Ryan Ludwick, STL Miquel Cabrera, DET Ryan Braun, MIL Adrian Gonzalez, SDG Carlos Quentin, CHW

POOL B – Select 2 Players

Alex Rodriquez, NYY Jim Thome, CHW Jermaine Dye, CHW Prince Fielder, MIL Pat Burrell, PHI

Jack Cust, OAK Mark Teixeira, NYY Chase Utley, PHI Grady Sizemore, CLE David Wright, NYM

POOL C – Select 4 Players

Hanley Ramirez, FLA Jason Giambi, OAK Aubrey Huff, BAL Josh Hamilton, TEX Mike Jacobs, FLA

Dan Uggla, FLA Carlos Pena, TB Jason Bay, BOS Alfonso Soriano, CHC Lance Berkman, HOU

Kevin Youkilis, BOS Jorge Cantu, FLA Carlos Lee, HOU Mark Reynolds, ARI Vladimir Guerrero, LAA

Aramis Ramirez, CHC Troy Glaus, STL Carlos Beltran, NYM Evan Longoria, TB Edwin Encarnacion, CIN

POOL D – Select 4 Players

Nate McLouth, PIT Mike Cameron, MIL Adrian Beltre, SEA Rick Ankiel, STL Xavier Nady, NYY

Marcus Thames, DET Adam LaRoche, PIT Matt Holiday, COL Brad Hawpe, COL Hunter Pence, HOU

Jayson Werth, PHI J.J. Hardy, MIL Nick Swisher, NYY Joey Votto, CIN Raul Ibanez, SEA

David Ortiz, BOS Melvin Mora, BAL Ty Wigginton, HOU Justin Morneau, MIN Jhonny Peralta, CLE

Luke Scott, BAL Brian McCann, ATL Geovany Soto, CHC Kevin Kouzmanoff, SDG Chipper Jones, ATL

Paul Konerko, CHW Milton Bradley, TEX Cody Ross, FLA Curtis Anderson, DET Chris Young, ARI

Torii Hunter, LAA Magglio Ordonez, DET Mark DeRosa, CHC Casey Blake, LAD Brandon Phillips, CIN

Garrett Atkins, COL Kelly Shoppach, CLE Stephen Drew, ARI Alexei Ramirez, CHW Jay Bruce, CIN

Jim Edmonds, SDG Bobby Abreu, FA Jose Guillen, KC Derrek Lee, CHC Kevin Millar, BAL

Vernon Wells, TOR Eric Hinske, TB Corey Hart, MIL Jason Kubel, MIN Nick Markakis, BAL

Andre Ethier, LAD Mike Napoli, LAA Gary Sheffield, DET J.D. Drew, BOS Ken Griffey Jr, CHW

Ian Kinsler, TEX Matt Kemp, LAD Chris Iannetta, COL Johnny Damon, NYY Mike Lowell, BOS

Joe Crede, CHW Scott Hairston, SDG Jose Lopez, SEA Jeremy Hermida, FLA Dustin Pedroia, BOS

Chris Davis, TEX Bengie Molina, SFO Jose Reyes, NYM Chris Synder, ARI Alex Gordon, KC

2009-03-01T17:48:00.001-08:00

It is snowing and Rachel is already planning on how she is going to make a snow man tomorrow. She sure has her priorities in place!

2009-01-16T06:59:00.001-08:00

I can see John Candy in the role Paul Bart in Mall Cop. I am sure Kevin James will do fine. It looked like he gained a lot of weight.

2009-01-15T13:25:00.001-08:00

It is very scary. I saw the plane land/crash into the Hudson river right outside my office window. It looks like everyone is safe. My commute home is going to be a very long one.

2009-01-09T14:58:00.001-08:00

It is 6pm and I am still at work! I want to go home!!!

2008-12-29T07:23:00.001-08:00

What will be better to watch? ESPN baseball tonight or the new MLB channel?

2008-12-16T09:17:00.001-08:00

What is better Blockbuster online or Netflix. The price is the same. I really can't decide.

my new eee netop

2008-12-14T10:39:00.000-08:00

testing....

Official Hug a Jew Day is Coming

2008-12-10T10:29:00.001-08:00

SFist: Official Hug a Jew Day is Coming

Ok I heard it all. I am posting this now in case I forget in February.

MIke

Blogged with the Flock Browser

2008-12-08T10:36:00.000-08:00

Anheuser-Busch will cut 1,400 jobs in US http://ping.fm/Au38K

2008-12-08T06:34:00.000-08:00

Listening to 16 Tons by Tenesse Ernie Ford. Another day older and deeper in debt. Is it really much different today?

2008-12-05T09:52:00.003-08:00

I like it so far. Give it a try - http://ping.fm/Gsn02

2008-12-05T09:52:00.001-08:00

People Browser

2008-11-28T09:34:00.001-08:00

I like MSNBC news much better then CNN. They get news much faster.

2008-11-22T08:58:00.001-08:00

In case you want to read the black friday sale now at walmart. http://ping.fm/Xiwyt and the 28-page Walmart BlackFriday Advertisement Scan http://ping.fm/WcLJe

2008-11-18T20:17:00.001-08:00

http://ping.fm/ctAiW

2008-11-15T07:17:00.001-08:00

Another rainy Saturday in NJ. Another soggy soccer game.

2008-11-11T13:45:00.001-08:00

2008 WSOP Champion win 9.1 million. One day it will be me at the final table.

2008-11-10T07:05:00.001-08:00

DHL planning to lay off 9500 employees - http://ping.fm/KNfv8

2008-11-06T13:41:00.001-08:00

CNN's "Holograms" Aren't Holograms
http://ping.fm/EDJuj

2008-11-06T13:35:00.001-08:00

In 2008 after 28 years the Phillies are the champions and we now have a new leader in the whitehouse. What a great way to end the year!

2008-11-04T13:26:00.001-08:00

I have a long night ahead of me counting votes at the AP.

2008-11-03T11:00:00.001-08:00

Wow what a novel idea. Music videos on http://ping.fm/rX7NS It is a new site.

2008-11-02T09:00:00.001-08:00

Facebook needs a version of the Western Wall. A holy wall we can pray and write thoughts. This is dripping with sarcasm.

2008-11-01T17:34:00.001-07:00

"I may not have gone where I intended to go, but I think I have ended up where I needed to be."
Douglas Adams

2008-10-31T09:03:00.001-07:00

It is a great day for a Phillies Championship Parade!

2008-10-30T06:34:00.001-07:00

What a great Phils win last night. I love hearing Harry Kalas announce.

2008-10-27T10:02:00.001-07:00

One more win for the Phils tonight and its 1980 all over again!

2008-10-22T08:36:00.001-07:00

It is great to be part of the elections support team at the AP. This weekend is the first rehearsal.

Random Thoughts

2008-10-17T11:57:00.001-07:00

The Phils are in the World Series. I am so happy they are in the big dance. Most people will be upset if they lose, but I am one of the few that is just happy they got in this year. It is great to see how the Phils crushed the Mets two years in a row.

My oldest came home from school the other day and asked me did I know that Clay Aiken was gay? I asked her what does gay mean and she responded it means he is stupid. I responded I didn't know he was stupid and thanks for clearing it up for me. I almost explained it her, but 9 years old is way to young. Besides someone needs to explain it me first.

I played in a 54 player tournament at Showboat in AC last month. The buy in was $75. I managed to make a small profit and come in fourth place. It was real fun way to spend four hours. The goal for me was to get to the final table. Their was some very tough players so I was real proud. I must say it can be a long grind. The key moments for me was trying to play only when I had position. Meaning I would call or raise when no more then 1 or possibly two players were in the pot. The whole night the best had I had was JJ and AK off suited and I folded the AK. I was able to hang around so long because of these hands.

Third hand into the tournament I hit a set on pocket 8's
Right before the first break I went all in with K8. I wanted to steal the blinds. I was called by the big blind with A, 3 off suited. I got lucky and hit the K on the river. He didn't have many chips.
Before the next break when all in with 6, 7 red. I wanted to again steal the blinds and a few small calls who I knew would fold. They all did and picked up a nice pot.
Then made it to the final table and I was the smallest stack size. I was BB and when all in with 10, 2 off suit as I had really nothing left at that point. I had two calls and flopped two 2's on the river.
Then I folded AK and to what turned out to be pocket 10's.
I caught a pair and picked up some more chips. I forgot the pair.
Then hung around and watched players pick each other off.
I took home $368. Not a bad night to spend at poker.

Amber Alert Jessica Alvarez

2008-10-16T14:14:00.000-07:00

STATEWIDE AMBER ALERT (NJ)
Jessica Alvarez Age Now: 3 years old Sex: Female Skin Tone:Hispanic Height: 3 feet Weight: 30 lbs
Unknown Unknown AbductorAge: Late 40s-50 years old Sex: Female Weight: 135 lbs
Status: NewMissing From: 116 Broad Street, Elizabeth, NJ Last seen: 2008-10-16 11:04:00 Circumstances: The child was removed from a store at 116 Broad Street in Elizabeth, NJ. The victim's mother was shopping while the child played in the toy area. We have video fo the child being led out of the store by the described suspect. To report information on this case, please contact: NJSP Missing Person's Unit (NJ) 1-800-709-7090 To view other cases, please visit the National Center for Missing and Exploited Children: http://www.missingkids.com/

2008-10-16T06:47:00.001-07:00

The Phis are on the way to the World Series!

2008-10-13T13:59:00.001-07:00

Ray, Josh, and Sasha snoozing on the couch. That is the life! http://ping.fm/6KNRL

2008-10-12T10:07:00.001-07:00

Doing science homework with my daughter. The words hypothesis, inference, and standard measure send chills down my spine.

2008-10-10T06:09:00.001-07:00

The Phils are off to a great start beating the Dodgers in game 1!

2008-10-07T13:59:00.001-07:00

Pay $250 and receive $500 in gas rebates. Not a gimmick.http://ping.fm/7L3eZ

2008-10-05T08:27:00.001-07:00

The Phils are on at 1pm and the Eagles are on at 1pm. And my wife has the Sunday planned for me. This is just ugly.

2008-10-02T12:45:00.001-07:00

The debate tonight will have many viewers. Some people will be interested in the topics and others will focus on what Palin is wearing. I do think Tina Fey does a better Palin then Palin.

2008-09-29T07:07:00.001-07:00

The Phillies win the NL East Division. The Mets choke again. What a nice weekend!

2008-09-26T14:05:00.001-07:00

I am thinking about what I should do with my girls on this rainy weekend ahead.

2008-09-23T06:08:00.001-07:00

Watching the Mets lose another game never gets old! Go Phils!

2008-09-15T21:40:00.001-07:00

Michael is in Phoenix this week on a business trip. It is just a little hot here in the Vally of the Sun.

2008-09-09T08:35:00.001-07:00

Buy a tee shirt and join the club! http://ping.fm/jVvue

2008-09-07T08:48:00.001-07:00

I rented 21 http://ping.fm/R4F7q on Friday. Winner winner chicken dinner!

2008-09-02T13:22:00.001-07:00

Google Chrome is here and our lives will never be the same. Download here - http://ping.fm/t4Ew6

So you had a bad day?

2008-09-02T07:55:00.001-07:00

Embedded Video

This is video I did with my Flip camera while driving the car. I would not recommend. It was after a long day at the beach with Rachel and Jessica. Notice the music playing in the background. I couldn't have asked for better background music.

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2008-09-02T07:15:00.001-07:00

I am back from a fun filled weekend at Knoebels. Now back to work!

2008-08-29T12:55:00.000-07:00

I am looking forward to going to Knoebels with the family for the weekend. http://ping.fm/CE9ZA

2008-08-26T13:18:00.001-07:00

Live AP Video stream of the Democratic Convention found here - http://ping.fm/qnSOO

2008-08-19T13:24:00.001-07:00

Work is crazy right now because of the Olympics!

One my favorite movies growing up

2008-08-08T20:27:00.001-07:00

Embedded Video

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2008-08-06T07:56:00.001-07:00

Is anyone using Plaxo? I have an account, but random use it.

2008-08-01T07:06:00.001-07:00

Four years ago today a little girl named Alex lost her battle to cancer. If you don't know about Alex she is the reason for Alex's Lemonade Stand. http://ping.fm/mh7Vz

2008-07-30T13:25:00.001-07:00

Can anyone supply feedback on crossloop.com? Can you use the co browse software with anyone?

2008-07-28T13:21:00.001-07:00

Post a job or search for a job at http://ping.fm/Jb3Qh

2008-07-28T09:45:00.001-07:00

10 great tools to use with Twitter
http://ping.fm/5XN7d

Josh on the rug

2008-07-26T19:02:00.000-07:00

Josh is 24 days today. He loves laying back on the soft rug.

Josh arrives

2008-07-02T18:26:00.000-07:00

Joshua Benjamin Wishnick arrived on July 2nd at 8:11 am. The baby and Mommy are doing great. Josh came in at 7 pounds even and 18 inches long. You can find more pics here - Josh's first day.

Big day almost here

2008-07-01T13:21:00.001-07:00

The big day is tomorrow. We are the first C-Section in the morning. I will keep everyone posted. Wish us luck!

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Beyond Craigslist: 50 Other Sites to Buy, Rent, or Snag Goods (and Get Cool Free Stuff) | Free Geekery

2008-06-25T09:04:00.001-07:00

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How Much Social Media Can You Handle?

2008-06-19T14:28:00.001-07:00

Here is a great article about the Social Internet World. If you are thinking about doing some socialization on the web below are the sites to start with. If you have any questions about using them let me know.

by Jacob Morgan

I’m not going to even try to speculate on the amount of social media companies out there. Nor am I going to try to guess on the niche markets that have already been penetrated. All I am going to say is that there are a lot of social media companies out there, and the number of niche plays are slowly dwindling down. So, this begs the question, how much social media can you handle?

I’ll start off by divulging the social media platforms that I use and what I use them for:

Linkedin:

Great for networking and making business connections. I find the question and answer feature especially valuable. I put my linkedin profile link on my blog and sometimes on my business cards. This make it easy for anyone to find out a bit more about my professional and educational background.

Facebook:

Also good for networking, however I find that linkedin is a bit more professional, that is just my opinion. I do find facebook rather useful when it comes time to find out about new events that I should attend since they appear in my friend stream. I also use the post item feature to share links with my friends. Of course there is also the random play and fun.

Twitter:

Twitter has been a very valuable resource for me, I have met a lot of my twitter friends, OFFLINE, via events, conferences, etc. Twitter is almost like a world wide chat conversation. I get a lot of tech news from twitter as well as relevant event information. I also use twitter to share links with my followers and of course engage in discussion. I love the immediate response, it’s like having access to your own personal information group, very valuable indeed.

Digg:

The only thing I really use dig for is sharing links and blog posts, I wouldn’t call it a must have tool, but I have definitely gained a few readers from sharing my posts. I use it about 1-2 times a week. Whereas the others I use daily.

Plurk:

I can’t say that I have really been using plurk that much, but ever since my plurk post a few weeks ago I have been getting friend requests and have decided to try it out. I am still much more active on twitter, but I do plurk every now and then.

I would say that the above 5 are my most active social media platforms, sometimes I poke around on friendfeed, but not that often. Out of the above 5 I would only consider linkedin, facebook, and twitter, to be my most active social media platforms. Now, it’s not because I don’t like the other great platforms out there, it’s because I can’t handle anymore. How many different friend groups, friends, passwords, usernames, etc. can you possible have? Am I supposed to log into 10 different social media platforms every day to check for updates? I’d never leave the house!

So, what does this mean for the social media world? Well, simply put there are two choices. Either, something like friendfeed is going to figure out a way to aggregate all of a users social media streams into one, or, we are going to continue to see a segmentation of social media platforms and users. What social media platforms do you use and why?

We are at a crucial stage of social media evolution, the only question is, what are we going to evolve to?

Thanks for reading

Follow me on Twitter

Connect with me on facebook

Connect with me on Linkedin

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iTunes Store: 5B Songs Sold, Now Pushing 50K Movies Daily

2008-06-19T10:15:00.001-07:00

The ascent of the iTunes Store has been consistently touted as industry-changing, and not without reason. In the past five years, the Web-based marketplace for downloadable media has gone from startup size to one which, not very long after launch, began to tally sales in the billions, and soon made its big media partners grow hesitant of its influence on music sales and associated pricing controls.

Despite the music industry’s overt promotion of competitors, however, the iTunes Store has remained the biggest selling online storefront in the digital market. And today Apple is heralding one more milestone in the growth of the iTunes Store, marking the passage of the five-billionth song sold. There’s really no mystery as to why the iTunes Store continues to be the outstanding leader in the digital download arena. The company’s iTunes-plus-iPod/iPhone infrastructure still greatly simplifies media consumption, arguably more so than any other competitor.

The retailer often recognized as the next most substantial force in digital music sales, Amazon, has made remarkable headway in its effort to encroach on Apple’s dominance, but though the majority of the iTunes song catalog has been relegated to a technologically unappealing position laden with DRM and distributed with inferior audio quality, the storefront moves forth apace.

What’s more, Apple has today also divulged that the iTunes Store, following its recent introduction of movie purchases and rental options for newly released titles from several Hollywood studios, is now regularly distributing over 50,000 movies per day. Surely, if one were to juxtapose that figure against Netflix’s own statistics one might sense iTunes to be a virtual non-competitor. But placed against the budding market of download centers, which includes, among others, Amazon Unbox, Apple claims iTunes to be “the world’s most popular online movie store.”

Apple does not explicitly state an independent market researcher for its daily movie download figure, but suffice it to say that the figure of 50,000+ will gain perhaps as much attention as that recorded for sales of audio tracks upon further scrutiny. Movie downloads are an increasingly hot topic for market analysts, given the amount of piracy conducted over the Web, as well as in physical form. And with ISPs’ concerns over network data traffic, plus the costs required for consumers to opt into the habit of downloading movies on-demand from non-cable or satellite providers, many observers will likely peg iTunes first official statistic for movie sales and rentals as either good news or bad for the fate of the premium video download movement.

The movement presently involves material from film studios, television networks, and independent, Internet-born producers. Theoretically speaking, 50,000 movie rentals and purchases per day would amount to 18.25 million if maintained for an entire year, give or take any fluctuations in demand.

---
Related Articles at Mashable! - The Social Networking Blog:

Is iTunes Losing All its Music? Warner May Follow Universal’s Lead
Starz to Launch on iTunes
Apple Movie Rentals On its Way?
iTunes UK To Soon Launch Movie Sales And Rentals
AC/DC Sells Music through Verizon–Not iTunes
Universal Music May Drop iTunes Contract
Apple Lands Deal with MGM

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FLIP Camera

2008-06-11T11:21:00.000-07:00

I received an early Father's Day gift last night. The FLIP camera. It is portable video camera that can record for 60 minutes. Read more about the camera here - http://theflip.com

Here is Ray on my new FLIP camera.

More is Less

2008-06-11T06:34:00.000-07:00

I have been on both side of the interview fence many times. When I was in between jobs I was the interviewee and as a hiring manager the interviewer. The one thing I can tell you is that candidates don't understand the concept of listening. The individual is more focused on selling themselves to you that the sales pitch is non stop. As the title says less is more. To quote the movie Jerry McGuire in many cases during the interview the candidate has me at hello. Then the more they talk the less engaging they become.

I realize it is very competitive today. If I can pass along a small tip that will go along way is to be selective when responding to questions. Make sure the answers are clear and concise. You may just talk yourself out of a job.

starting up again

2008-06-03T12:42:00.000-07:00

It's been a long time since I posted. I decided in 2008 to simplify my life. I slowed down the social networking and focused more on email and my favorite rss feeds. Also with my new job at the AP and life at home with the girls it has been crazy.

I have decided to start posting when I can again. I did miss it. I have good news to share with everyone. We are expecting our third child in July and the baby is not a girl. Wow I can make a boy. My time management skills are poor now they sure need to improve with a third child on the way

I would love to hear from old and new friends. Drop a comment or an email.

I need to hire

2008-03-24T07:19:00.000-07:00

You must be able to work in Mid Town NY two blocks from Penn Station and Cranbury NJ. If you are interested email michael.wishnick@yahoo.com. I have shifts available for 9am - 5:30, 11am - 7:30pm, 3:30 - 12pm, and 7pm - 3:30am.

Tier 1-Product Support Specialist
As a Product Support Specialist you will be responsible for providing first line, Tier 1 customer support to the customer base for online products and services. You will be responsible for handling incoming service requests (telephone, email etc.) and setting up customers with products and services, all in a fast-paced, changing 24/7 support environment. You will also assist our clients in maximizing their use of our products and services. You will work with sales, operations, editorial, product management, product services, development, and other departments to help improve external customer support. Candidate needs to be able to work in both New York, NY and Cranbury, NJ.
RESPONSIBILITIES:
· Handle inbound telephone and email customer requests. Gather supporting information and reviews carefully. Evaluates and assesses situation as understood. Relay back to customer toensure focus is on solving correct problem. Obtains sufficient information to determine the possible cause of the issue. Work independently to determine the best and most efficientsolution to resolve the customer’s operational issue(s), including procedural changes as necessary.
· Handle customers who may exhibit a range of emotions such as frustration,anger, and irritation. Stays calm despite customer emotions.
· Track activities through support tools including a ticket logging system and customer relationship management system.
· Provide pre/post sales support, along with ongoing technical and product support.
· Process service requests for new installations of web /internet and satellite services.
· Work with sales and international/domestic bureaus to ensure seamless product releases, installations and service upgrades.
· Work on special projects as assigned.
· Be available for work on a rotating shift (24/7) and “on call” basis (evenings and weekends) as required.
JOB QUALIFICATIONS:
· College degree, technical degree or acceptable experience required.
· 1+ years customer support experience (telephone, email, online chat etc.) required.
· Previous technical product support experience required.
· Must possess a service-oriented attitude, and be able to communicate and coordinate well with team members and customers.
· Demonstrated ability to work in a team environment. Communicate effectively with others and express ideas.
· Must be a self-starter with the ability to multi-task, manage workload, take accountability and deliver results to meet competing priorities in a fast-paced environment.
· Ability to prioritize and work in a high pressured environment.
· Strong written and communication skills required.
· Working knowledge of HTML, XML, C+, Perl, Java Script, DHTML, CSS and Flash a plus.
· Experience with Windows, Unix, Linux and and MAC OS’s preferred. Knowledge of basic file handling command line syntax on UNIX-LINUX-FreeBSD or VMS is a plus.
· Experience with Microsoft LDAP directory services - Active Directory a plus
· Understanding of network protocols TCP/IP, HTTP, FTP, SMTP and NNTP. Must be able to trouble shoot problems related to these protocols.
· Knowledge of streaming video technology and ability to troubleshoot video players (e.g. Windows Media Player, Real Player and Quicktime).

The end of a Browser

2007-12-28T19:11:00.000-08:00

If you were like me then Netscape was the browser of choice. No one wanted IE 4x. Then came along Firefox and the rest is history. I am little sad as Netscape was a browser I used frequently in the past. Oh well I guess this is just one more conquest for the machine called Microsoft.

PC World - AOL to End Support for Netscape Browser

Homer Quote

2007-12-28T08:18:00.000-08:00

I saw this quote from Homer and had to post it. If you work in the Corporate World this has to make you laugh!

Life become crazy

2007-12-26T14:55:00.000-08:00

Life become very busy for me starting right after thanksgiving. I got a new job and some other stuff happening at home I will discuss down the road.

I hope everyone had a great Chanukah and Christmas! Please have a safe New Year. Don't be stupid and drink and drive. Even a little alcohol can cause a big problem. My new job details can be found over at Linkedin. In 2008 I am going to keep the Blog about personal opinions and thoughts. No business talk here. Hey and if you are feeling like giving to charity click on the google ad above. I made a total of $1.82 in 2007. Yea me!

Remember to make good decision!

Oh how Festive?

2007-11-14T06:55:00.000-08:00

I heard on XM radio that on December 4th they will be lauching a 24 x 7 Chanukah channel. The question I need to ask is do we need a 24 x 7 Chanukah channel? Just because XM has 4 Christmas channels they really don't need a Chanukah channel. What songs can they play? Really how many Chanukah songs do you know? It is going to be 24 x 7 non stop of Dreidle Dreidle I made it out clay and when its dry and ready oh dreidle i will play......

Radio Hanukkah
Tue, 12/4 - Wed, 12/12XM 108 & XMRO (XM Radio Online) - 108
It's a celebration of the festival of lights as well as Jewish culture. Radio Hanukkah - XM 108 brings you the best mix of contemporary and traditional Jewish favorites as well as exclusive music shows, interviews, and the candle lighting every day in every time zone throughout America.

Wishnick World

Check out Hoboken OneSource Tax Provision Technical Support Representative Job - NJ, 07030

movie

ramble etc etc...

Sports Ramblings

Idol tonight

obvious statement

apps

Simple steps for Customer Service

Snow

mwishnick

Education

Experience

Director, Global Technical Support and Customer Service

Manager, Customer Service, Technical Training Division

System Support Specialist

Technical Support Consultant, Professional Services Department

very proud

Josh on the Jumperoo

home today

Dancing at Sophia's party

what movie?

nice weekend

Adam Lambert And KISS Duet American Idol Finale HQ

x5315's Guide to Twitterfall

Had a bad day

2009 Wishnick Home Run Derby

my new eee netop

Official Hug a Jew Day is Coming

Random Thoughts

Amber Alert Jessica Alvarez

So you had a bad day?

One my favorite movies growing up

Josh on the rug

Josh arrives

Big day almost here

Beyond Craigslist: 50 Other Sites to Buy, Rent, or Snag Goods (and Get Cool Free Stuff) | Free Geekery

How Much Social Media Can You Handle?

iTunes Store: 5B Songs Sold, Now Pushing 50K Movies Daily

FLIP Camera

More is Less

starting up again

I need to hire

The end of a Browser

Homer Quote

Life become crazy

Oh how Festive?

Manager, Customer Service, *Technical Training Division***

*Technical Support Consultant, Professional Services Department***